I'm not sure how Digora for Windows on the 'master' is configured to connects to it. That's about the limit of my knowledge of it so far. There's a 'master' PC that connects to it over the network and acts as a 'Digora server' for the rest of the PCs on the network. Which I'm thinking has got to be a prime suspect. Has anyone got any experience of these things? Is this perhaps a common mechanical fault? I did find a few service manuals, etc for it online (below) and I notice it has a drive belt of sorts.
While my feeling is that its a mechanical fault, they tell me that the software has to be open in order to load a slide, which makes the supplier's reasoning plausible I guess. My customer feels they're being 'fobbed off' by the supplier and have asked me to take a look at it. They spoke to the supplier who are now saying the fault is with the connection to the computer. They tell me it worked once after that but now it's back to the same fault.
Today they phoned me again: Apparently, the supplier sent out a tech, who moved it around, wiggled a few wires and declared it 'fixed'. I suggested that they contact their supplier and ask them to take a look at it. They told me that the loading mechanism moves in and out repeatedly but won't accept/recognise the x-ray slides. I'm yet to see the problem myself, but from their description, it sounded to me like there may be a mechanical fault with the device. A week or so ago they phoned me because they had a problem loading the x-ray images into it. It connects to the network and they operate it via software called 'Digora for Windows'. I maintain their computers and network but, other than connecting this scanner to the network, I usually have very little to do with it.
Just wondering if anyone here has any experience with these things: It belongs to a dental practice customer of mine. Soredex Twain Drivers, free soredex twain drivers software downloads. Fast, automated image processing, optimized image quality and maintenance free. With emphasis on easy, the new DIGORA™ Optime unit takes daily workflow efficiency a step further. Intuitive, simple to learn and use Clear, intuitive indicators. DIGORA™ Optime UV MINRAY™ DIGORA™ Toto SOFTWARE SOLUTIONS.
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